[{"data":1,"prerenderedAt":976},["ShallowReactive",2],{"handbook-\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity\u002F":3,"handbook-nav":193},{"id":4,"title":5,"body":6,"description":173,"extension":186,"meta":187,"navigation":188,"path":189,"seo":190,"stem":191,"__hash__":192},"handbook\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity.md","Business Continuity & Disaster Recovery Policy",{"type":7,"value":8,"toc":172},"minimark",[9,13,41,46,50,54,57,60,64,67,71,74,79,82,98,102,105,108,140,144,147,150],[10,11,5],"h1",{"id":12},"business-continuity-disaster-recovery-policy",[14,15,16,29],"table",{},[17,18,19],"thead",{},[20,21,22,26],"tr",{},[23,24,25],"th",{},"Policy owner",[23,27,28],{},"Effective date",[30,31,32],"tbody",{},[20,33,34,38],{},[35,36,37],"td",{},"@knolleary",[35,39,40],{},"2023-07-01",[42,43,45],"h2",{"id":44},"purpose","Purpose",[47,48,49],"p",{},"The purpose of this business continuity plan is to prepare FlowFuse in the\nevent of service outages caused by factors beyond our control (e.g., natural\ndisasters, man-made events), and to restore services to the widest extent\npossible in a minimum time frame.",[42,51,53],{"id":52},"scope","Scope",[47,55,56],{},"This policy applies to the FlowFuse Cloud production environment, and any\nindividual instances of the platform FlowFuse manages on behalf of customers.",[47,58,59],{},"It also applies to any systems used in support of the business critical operations\nof the company.",[42,61,63],{"id":62},"continuity-of-critical-services","Continuity of Critical Services",[47,65,66],{},"As an all-remote company, our business-critical systems are provided by third-party\nvendors and we rely on their SLAs in the event of any outage.",[42,68,70],{"id":69},"flowfuse-platform-general-disaster-recovery-procedures","FlowFuse Platform General Disaster Recovery Procedures",[47,72,73],{},"In the event of a situation that has material impact to the FlowFuse Cloud platform,\nor any equivalent system managed by FlowFuse on behalf of our customers, the following\nprocedures apply.",[75,76,78],"h3",{"id":77},"notification-phase","Notification Phase",[47,80,81],{},"This phase deals with the initial identification of a situation that impacts a\nproduction system. The procedure is as follows:",[83,84,85,89,92,95],"ol",{},[86,87,88],"li",{},"An incident is identified. Full details are relayed to the CTO.",[86,90,91],{},"The CTO announces an incident in Slack and directs the engineering\u002Fdevops teams\nto gather information and assess the impact and estimated recovery time.",[86,93,94],{},"If the incident will result in a prolonged outage or otherwise, the CTO will\nactivate the Recovery phase.",[86,96,97],{},"The CTO will notify the necessary teams of this decision, including the CEO.",[75,99,101],{"id":100},"recovery-phase","Recovery Phase",[47,103,104],{},"The goal is to fully restore the affected system within 24 hours of the outage and\nto minimise further disruption for the affected users.",[47,106,107],{},"The following steps should be taken. The CTO will coordinate these actions with\nthe required teams.",[83,109,110,113,116,119,122,125,128,131,134,137],{},[86,111,112],{},"Notify affected users to begin initial communication",[86,114,115],{},"Assess damage to the environment",[86,117,118],{},"Create a new production environment",[86,120,121],{},"Ensure new environment is properly secured",[86,123,124],{},"Deploy platform code to new environment",[86,126,127],{},"Restore data backup to new environment",[86,129,130],{},"Verify platform deployment",[86,132,133],{},"Verify logging, monitoring and alerting functionality",[86,135,136],{},"Update DNS and other necessary records to point to the new environment",[86,138,139],{},"Notify affected users through established channels",[75,141,143],{"id":142},"resolution-phase","Resolution Phase",[47,145,146],{},"Once the system has been restored, the CTO will initiate a post mortem of the event\nto ensure any lessons from the outage and subsequent recovery can be reviewed and\ncaptured.",[148,149],"hr",{},[47,151,152,153,160,161,166,167],{},"Policy derived from ",[154,155,159],"a",{"href":156,"rel":157},"https:\u002F\u002Fgithub.com\u002FJupiterOne\u002Fsecurity-policy-templates",[158],"nofollow","JupiterOne\u002Fsecurity-policy-templates"," (",[154,162,165],{"href":163,"rel":164},"https:\u002F\u002Fcreativecommons.org\u002Flicenses\u002Fby-sa\u002F4.0\u002F",[158],"CC BY-SA 4 license",") and ",[154,168,171],{"href":169,"rel":170},"https:\u002F\u002Fvanta.com",[158],"Vanta",{"title":173,"searchDepth":174,"depth":174,"links":175},"",4,[176,178,179,180],{"id":44,"depth":177,"text":45},2,{"id":52,"depth":177,"text":53},{"id":62,"depth":177,"text":63},{"id":69,"depth":177,"text":70,"children":181},[182,184,185],{"id":77,"depth":183,"text":78},3,{"id":100,"depth":183,"text":101},{"id":142,"depth":183,"text":143},"md",{},null,"\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity",{"title":5,"description":173},"handbook\u002Fcompany\u002Fsecurity\u002Fbusiness-continuity","0DOdLATLDJtK4w8wd7ZIqgGJn0DPmmBYZ6ODdibanj4",[194],{"title":195,"path":196,"stem":197,"children":198},"Handbook","\u002Fhandbook","handbook",[199,201,324,356,573,662,724,863,868],{"title":195,"path":196,"stem":200},"handbook\u002Findex",{"title":202,"group":202,"icon":203,"order":204,"path":205,"stem":206,"children":207},"Company","i-lucide-building-2",1,"\u002Fhandbook\u002Fcompany","handbook\u002Fcompany\u002Findex",[208,209,213,217,221,240,244,248,252,316,320],{"title":202,"path":205,"stem":206},{"title":210,"path":211,"stem":212},"Board & Investors","\u002Fhandbook\u002Fcompany\u002Fboard","handbook\u002Fcompany\u002Fboard",{"title":214,"path":215,"stem":216},"Communications","\u002Fhandbook\u002Fcompany\u002Fcommunication","handbook\u002Fcompany\u002Fcommunication",{"title":218,"path":219,"stem":220},"Decision making and project management","\u002Fhandbook\u002Fcompany\u002Fdecisions","handbook\u002Fcompany\u002Fdecisions",{"title":222,"icon":223,"path":224,"stem":225,"children":226},"Guides","i-lucide-book-open","\u002Fhandbook\u002Fcompany\u002Fguides","handbook\u002Fcompany\u002Fguides\u002Findex",[227,228,232,236],{"title":222,"path":224,"stem":225},{"title":229,"path":230,"stem":231},"Editing the Handbook","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fgit","handbook\u002Fcompany\u002Fguides\u002Fgit",{"title":233,"path":234,"stem":235},"Google Workspace","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fgworkspace","handbook\u002Fcompany\u002Fguides\u002Fgworkspace",{"title":237,"path":238,"stem":239},"Markdown Guide","\u002Fhandbook\u002Fcompany\u002Fguides\u002Fmarkdown","handbook\u002Fcompany\u002Fguides\u002Fmarkdown",{"title":241,"path":242,"stem":243},"Organizational Structure","\u002Fhandbook\u002Fcompany\u002Forganizational-structure","handbook\u002Fcompany\u002Forganizational-structure",{"title":245,"path":246,"stem":247},"Principles","\u002Fhandbook\u002Fcompany\u002Fprinciples","handbook\u002Fcompany\u002Fprinciples",{"title":249,"path":250,"stem":251},"Remote Work","\u002Fhandbook\u002Fcompany\u002Fremote","handbook\u002Fcompany\u002Fremote",{"title":253,"icon":254,"path":255,"stem":256,"children":257},"Security","i-lucide-shield","\u002Fhandbook\u002Fcompany\u002Fsecurity","handbook\u002Fcompany\u002Fsecurity\u002Findex",[258,259,263,267,271,272,276,280,284,288,292,296,300,304,308,312],{"title":253,"path":255,"stem":256},{"title":260,"path":261,"stem":262},"Access Control Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Faccess-control","handbook\u002Fcompany\u002Fsecurity\u002Faccess-control",{"title":264,"path":265,"stem":266},"AI Development and Customer Data Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fai-development-and-customer-data","handbook\u002Fcompany\u002Fsecurity\u002Fai-development-and-customer-data",{"title":268,"path":269,"stem":270},"Asset Management Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fasset-management","handbook\u002Fcompany\u002Fsecurity\u002Fasset-management",{"title":5,"path":189,"stem":191},{"title":273,"path":274,"stem":275},"Hardware Security Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fcomputer-security","handbook\u002Fcompany\u002Fsecurity\u002Fcomputer-security",{"title":277,"path":278,"stem":279},"Cryptography Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fcryptography","handbook\u002Fcompany\u002Fsecurity\u002Fcryptography",{"title":281,"path":282,"stem":283},"Data Management Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fdata-management","handbook\u002Fcompany\u002Fsecurity\u002Fdata-management",{"title":285,"path":286,"stem":287},"Human Resources Security Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fhuman-resources","handbook\u002Fcompany\u002Fsecurity\u002Fhuman-resources",{"title":289,"path":290,"stem":291},"Incident Response Plan","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fincident-response","handbook\u002Fcompany\u002Fsecurity\u002Fincident-response",{"title":293,"path":294,"stem":295},"Information Security Policy and Acceptable Use Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security","handbook\u002Fcompany\u002Fsecurity\u002Finformation-security",{"title":297,"path":298,"stem":299},"Information Security Roles and Responsibilities","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Finformation-security-roles","handbook\u002Fcompany\u002Fsecurity\u002Finformation-security-roles",{"title":301,"path":302,"stem":303},"Operations Security Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Foperations-security","handbook\u002Fcompany\u002Fsecurity\u002Foperations-security",{"title":305,"path":306,"stem":307},"Risk Management Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Frisk-management","handbook\u002Fcompany\u002Fsecurity\u002Frisk-management",{"title":309,"path":310,"stem":311},"Secure Development Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fsecure-development","handbook\u002Fcompany\u002Fsecurity\u002Fsecure-development",{"title":313,"path":314,"stem":315},"Third-Party Risk Management Policy","\u002Fhandbook\u002Fcompany\u002Fsecurity\u002Fthird-party-risk-management","handbook\u002Fcompany\u002Fsecurity\u002Fthird-party-risk-management",{"title":317,"path":318,"stem":319},"Strategy","\u002Fhandbook\u002Fcompany\u002Fstrategy","handbook\u002Fcompany\u002Fstrategy",{"title":321,"path":322,"stem":323},"Values","\u002Fhandbook\u002Fcompany\u002Fvalues","handbook\u002Fcompany\u002Fvalues",{"title":325,"group":326,"icon":327,"order":174,"path":328,"stem":329,"children":330},"Design","Engineering & Design Practices","i-lucide-pen-tool","\u002Fhandbook\u002Fdesign","handbook\u002Fdesign\u002Findex",[331,332,336,340,344,348,352],{"title":325,"path":328,"stem":329},{"title":333,"path":334,"stem":335},"Art Requests","\u002Fhandbook\u002Fdesign\u002Fart-requests","handbook\u002Fdesign\u002Fart-requests",{"title":337,"path":338,"stem":339},"Branding","\u002Fhandbook\u002Fdesign\u002Fbranding","handbook\u002Fdesign\u002Fbranding",{"title":341,"path":342,"stem":343},"Design Thinking","\u002Fhandbook\u002Fdesign\u002Fdesign-thinking","handbook\u002Fdesign\u002Fdesign-thinking",{"title":345,"path":346,"stem":347},"Process","\u002Fhandbook\u002Fdesign\u002Fprocess","handbook\u002Fdesign\u002Fprocess",{"title":349,"path":350,"stem":351},"Tools","\u002Fhandbook\u002Fdesign\u002Ftools","handbook\u002Fdesign\u002Ftools",{"title":353,"path":354,"stem":355},"Video","\u002Fhandbook\u002Fdesign\u002Fvideos","handbook\u002Fdesign\u002Fvideos",{"title":357,"group":326,"icon":358,"order":183,"path":359,"stem":360,"children":361},"Engineering","i-lucide-code-2","\u002Fhandbook\u002Fengineering","handbook\u002Fengineering\u002Findex",[362,363,367,386,390,394,398,421,463,467,524,528,551,555,570],{"title":357,"path":359,"stem":360},{"title":364,"path":365,"stem":366},"Blueprints","\u002Fhandbook\u002Fengineering\u002Fblueprints","handbook\u002Fengineering\u002Fblueprints",{"title":368,"icon":369,"path":370,"stem":371,"children":372},"Contributing","i-lucide-git-pull-request","\u002Fhandbook\u002Fengineering\u002Fcontributing","handbook\u002Fengineering\u002Fcontributing\u002Findex",[373,374,378,382],{"title":368,"path":370,"stem":371},{"title":375,"path":376,"stem":377},"Certified Nodes","\u002Fhandbook\u002Fengineering\u002Fcontributing\u002Fcertified-nodes","handbook\u002Fengineering\u002Fcontributing\u002Fcertified-nodes",{"title":379,"path":380,"stem":381},"FF Tables","\u002Fhandbook\u002Fengineering\u002Fcontributing\u002Fff-tables","handbook\u002Fengineering\u002Fcontributing\u002Fff-tables",{"title":383,"path":384,"stem":385},"Team NPM Registry","\u002Fhandbook\u002Fengineering\u002Fcontributing\u002Fteam-npm-registry","handbook\u002Fengineering\u002Fcontributing\u002Fteam-npm-registry",{"title":387,"path":388,"stem":389},"Node-RED Dashboard","\u002Fhandbook\u002Fengineering\u002Fdashboard","handbook\u002Fengineering\u002Fdashboard",{"title":391,"path":392,"stem":393},"Dependency Updates","\u002Fhandbook\u002Fengineering\u002Fdependency-updates","handbook\u002Fengineering\u002Fdependency-updates",{"title":395,"path":396,"stem":397},"Feature Flags in PostHog","\u002Fhandbook\u002Fengineering\u002Ffeature-flags","handbook\u002Fengineering\u002Ffeature-flags",{"title":399,"icon":400,"path":401,"stem":402,"children":403},"Front End","i-lucide-layout-dashboard","\u002Fhandbook\u002Fengineering\u002Ffrontend","handbook\u002Fengineering\u002Ffrontend\u002Findex",[404,405,409,413,417],{"title":399,"path":401,"stem":402},{"title":406,"path":407,"stem":408},"Data Attributes","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Fdata-attributes","handbook\u002Fengineering\u002Ffrontend\u002Fdata-attributes",{"title":410,"path":411,"stem":412},"Front-End Layouts","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Flayouts","handbook\u002Fengineering\u002Ffrontend\u002Flayouts",{"title":414,"path":415,"stem":416},"Front-End Services","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Fservices","handbook\u002Fengineering\u002Ffrontend\u002Fservices",{"title":418,"path":419,"stem":420},"Front-End Testing","\u002Fhandbook\u002Fengineering\u002Ffrontend\u002Ftesting","handbook\u002Fengineering\u002Ffrontend\u002Ftesting",{"title":422,"icon":423,"path":424,"stem":425,"children":426},"Platform Ops","i-lucide-server","\u002Fhandbook\u002Fengineering\u002Fops","handbook\u002Fengineering\u002Fops\u002Findex",[427,428,431,435,439,443,447,451,455,459],{"title":422,"path":424,"stem":425},{"title":375,"path":429,"stem":430},"\u002Fhandbook\u002Fengineering\u002Fops\u002Fcertified-nodes","handbook\u002Fengineering\u002Fops\u002Fcertified-nodes",{"title":432,"path":433,"stem":434},"FlowFuse Dedicated","\u002Fhandbook\u002Fengineering\u002Fops\u002Fdedicated","handbook\u002Fengineering\u002Fops\u002Fdedicated",{"title":436,"path":437,"stem":438},"Deployment","\u002Fhandbook\u002Fengineering\u002Fops\u002Fdeployment","handbook\u002Fengineering\u002Fops\u002Fdeployment",{"title":440,"path":441,"stem":442},"Incident Response","\u002Fhandbook\u002Fengineering\u002Fops\u002Fincident-response","handbook\u002Fengineering\u002Fops\u002Fincident-response",{"title":444,"path":445,"stem":446},"Observability","\u002Fhandbook\u002Fengineering\u002Fops\u002Fobservability","handbook\u002Fengineering\u002Fops\u002Fobservability",{"title":448,"path":449,"stem":450},"Production Environment","\u002Fhandbook\u002Fengineering\u002Fops\u002Fproduction","handbook\u002Fengineering\u002Fops\u002Fproduction",{"title":452,"path":453,"stem":454},"Update Stacks on Production","\u002Fhandbook\u002Fengineering\u002Fops\u002Fproduction-stack-update","handbook\u002Fengineering\u002Fops\u002Fproduction-stack-update",{"title":456,"path":457,"stem":458},"Self Hosted Assistant","\u002Fhandbook\u002Fengineering\u002Fops\u002Fself-hosted-assistant","handbook\u002Fengineering\u002Fops\u002Fself-hosted-assistant",{"title":460,"path":461,"stem":462},"Staging Environment","\u002Fhandbook\u002Fengineering\u002Fops\u002Fstaging","handbook\u002Fengineering\u002Fops\u002Fstaging",{"title":464,"path":465,"stem":466},"Packaging Guidelines","\u002Fhandbook\u002Fengineering\u002Fpackaging","handbook\u002Fengineering\u002Fpackaging",{"title":468,"icon":469,"path":470,"stem":471,"children":472},"Product","i-lucide-package","\u002Fhandbook\u002Fengineering\u002Fproduct","handbook\u002Fengineering\u002Fproduct\u002Findex",[473,474,478,482,486,490,494,501,505,508,512,516,520],{"title":468,"path":470,"stem":471},{"title":475,"path":476,"stem":477},"Feature Catalog","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Ffeatures","handbook\u002Fengineering\u002Fproduct\u002Ffeatures",{"title":479,"path":480,"stem":481},"Feedback","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Ffeedback","handbook\u002Fengineering\u002Fproduct\u002Ffeedback",{"title":483,"path":484,"stem":485},"Glossary","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fglossary","handbook\u002Fengineering\u002Fproduct\u002Fglossary",{"title":487,"path":488,"stem":489},"Methodology","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fmethodology","handbook\u002Fengineering\u002Fproduct\u002Fmethodology",{"title":491,"path":492,"stem":493},"Metrics","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fmetrics","handbook\u002Fengineering\u002Fproduct\u002Fmetrics",{"title":495,"path":496,"stem":497,"children":498,"icon":500},"Personas","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fpersonas","handbook\u002Fengineering\u002Fproduct\u002Fpersonas\u002Findex",[499],{"title":495,"path":496,"stem":497},"i-lucide-user-circle",{"title":502,"path":503,"stem":504},"Pricing Principles","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fpricing","handbook\u002Fengineering\u002Fproduct\u002Fpricing",{"title":245,"path":506,"stem":507},"\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fprinciples","handbook\u002Fengineering\u002Fproduct\u002Fprinciples",{"title":509,"path":510,"stem":511},"Product Swimlanes","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fproduct-swimlanes","handbook\u002Fengineering\u002Fproduct\u002Fproduct-swimlanes",{"title":513,"path":514,"stem":515},"Product Growth","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Ftelemetry","handbook\u002Fengineering\u002Fproduct\u002Ftelemetry",{"title":517,"path":518,"stem":519},"Versioning","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fversioning","handbook\u002Fengineering\u002Fproduct\u002Fversioning",{"title":521,"path":522,"stem":523},"Market Segments","\u002Fhandbook\u002Fengineering\u002Fproduct\u002Fverticals","handbook\u002Fengineering\u002Fproduct\u002Fverticals",{"title":525,"path":526,"stem":527},"Project Management","\u002Fhandbook\u002Fengineering\u002Fproject-management","handbook\u002Fengineering\u002Fproject-management",{"title":529,"icon":530,"path":531,"stem":532,"children":533},"Releases","i-lucide-rocket","\u002Fhandbook\u002Fengineering\u002Freleases","handbook\u002Fengineering\u002Freleases\u002Findex",[534,535,539,543,547],{"title":529,"path":531,"stem":532},{"title":536,"path":537,"stem":538},"Dashboard 2.0 Releases","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fdashboard-2","handbook\u002Fengineering\u002Freleases\u002Fdashboard-2",{"title":540,"path":541,"stem":542},"Release Process - Digital Ocean","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fdigital-ocean","handbook\u002Fengineering\u002Freleases\u002Fdigital-ocean",{"title":544,"path":545,"stem":546},"Release Process","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fprocess","handbook\u002Fengineering\u002Freleases\u002Fprocess",{"title":548,"path":549,"stem":550},"Changelog Posts","\u002Fhandbook\u002Fengineering\u002Freleases\u002Fwriting-changelog","handbook\u002Fengineering\u002Freleases\u002Fwriting-changelog",{"title":552,"path":553,"stem":554},"Security Policy","\u002Fhandbook\u002Fengineering\u002Fsecurity","handbook\u002Fengineering\u002Fsecurity",{"title":556,"path":557,"stem":558,"children":559,"icon":569},"Support","\u002Fhandbook\u002Fengineering\u002Fsupport","handbook\u002Fengineering\u002Fsupport\u002Findex",[560,561,565],{"title":556,"path":557,"stem":558},{"title":562,"path":563,"stem":564},"Triage Duty","\u002Fhandbook\u002Fengineering\u002Fsupport\u002Ftriage","handbook\u002Fengineering\u002Fsupport\u002Ftriage",{"title":566,"path":567,"stem":568},"Troubleshooting","\u002Fhandbook\u002Fengineering\u002Fsupport\u002Ftroubleshooting","handbook\u002Fengineering\u002Fsupport\u002Ftroubleshooting","i-lucide-life-buoy",{"title":349,"path":571,"stem":572},"\u002Fhandbook\u002Fengineering\u002Ftools","handbook\u002Fengineering\u002Ftools",{"title":574,"group":575,"icon":576,"order":577,"path":578,"stem":579,"children":580},"Marketing","Marketing department","i-lucide-megaphone",6,"\u002Fhandbook\u002Fmarketing","handbook\u002Fmarketing\u002Findex",[581,582,588,592,607,626,630,634,638,642,646,650,654,658],{"title":574,"path":578,"stem":579},{"title":583,"path":584,"stem":585,"children":586},"Account-Based Marketing","\u002Fhandbook\u002Fmarketing\u002Faccount-based-marketing","handbook\u002Fmarketing\u002Faccount-based-marketing\u002Findex",[587],{"title":583,"path":584,"stem":585},{"title":589,"path":590,"stem":591},"Brand Voice","\u002Fhandbook\u002Fmarketing\u002Fbrand-voice","handbook\u002Fmarketing\u002Fbrand-voice",{"title":593,"icon":594,"path":595,"stem":596,"children":597},"Community","i-lucide-users-2","\u002Fhandbook\u002Fmarketing\u002Fcommunity","handbook\u002Fmarketing\u002Fcommunity\u002Findex",[598,599,603],{"title":593,"path":595,"stem":596},{"title":600,"path":601,"stem":602},"Community Guidelines","\u002Fhandbook\u002Fmarketing\u002Fcommunity\u002Fcommunity-guidelines","handbook\u002Fmarketing\u002Fcommunity\u002Fcommunity-guidelines",{"title":604,"path":605,"stem":606},"Forums And Support","\u002Fhandbook\u002Fmarketing\u002Fcommunity\u002Fforums-and-support","handbook\u002Fmarketing\u002Fcommunity\u002Fforums-and-support",{"title":608,"icon":609,"path":610,"stem":611,"children":612,"order":204},"Content Strategy","i-lucide-file-text","\u002Fhandbook\u002Fmarketing\u002Fcontent-strategy","handbook\u002Fmarketing\u002Fcontent-strategy\u002Findex",[613,614,618,622],{"title":608,"path":610,"stem":611,"order":204},{"title":615,"path":616,"stem":617},"Blog","\u002Fhandbook\u002Fmarketing\u002Fcontent-strategy\u002Fblog","handbook\u002Fmarketing\u002Fcontent-strategy\u002Fblog",{"title":619,"path":620,"stem":621},"Customer Stories","\u002Fhandbook\u002Fmarketing\u002Fcontent-strategy\u002Fcustomer-stories","handbook\u002Fmarketing\u002Fcontent-strategy\u002Fcustomer-stories",{"title":623,"path":624,"stem":625},"Webinars","\u002Fhandbook\u002Fmarketing\u002Fcontent-strategy\u002Fwebinars","handbook\u002Fmarketing\u002Fcontent-strategy\u002Fwebinars",{"title":627,"path":628,"stem":629},"FlowFuse for Education","\u002Fhandbook\u002Fmarketing\u002Feducation","handbook\u002Fmarketing\u002Feducation",{"title":631,"path":632,"stem":633},"Events","\u002Fhandbook\u002Fmarketing\u002Fevents","handbook\u002Fmarketing\u002Fevents",{"title":635,"path":636,"stem":637},"How we work","\u002Fhandbook\u002Fmarketing\u002Fhow-we-work","handbook\u002Fmarketing\u002Fhow-we-work",{"title":639,"path":640,"stem":641},"Lead Activation","\u002Fhandbook\u002Fmarketing\u002Flead-activation","handbook\u002Fmarketing\u002Flead-activation",{"title":643,"path":644,"stem":645},"Lead Generation","\u002Fhandbook\u002Fmarketing\u002Fleads","handbook\u002Fmarketing\u002Fleads",{"title":647,"path":648,"stem":649},"Company Messaging","\u002Fhandbook\u002Fmarketing\u002Fmessaging","handbook\u002Fmarketing\u002Fmessaging",{"title":651,"path":652,"stem":653},"Marketing Programs","\u002Fhandbook\u002Fmarketing\u002Fprograms","handbook\u002Fmarketing\u002Fprograms",{"title":655,"path":656,"stem":657},"Social Media","\u002Fhandbook\u002Fmarketing\u002Fsocial-media","handbook\u002Fmarketing\u002Fsocial-media",{"title":659,"path":660,"stem":661},"Website","\u002Fhandbook\u002Fmarketing\u002Fwebsite","handbook\u002Fmarketing\u002Fwebsite",{"title":663,"group":202,"icon":664,"order":177,"path":665,"stem":666,"children":667},"Operations","i-lucide-settings-2","\u002Fhandbook\u002Foperations","handbook\u002Foperations\u002Findex",[668,669,673,677,681,704,708,712,716,720],{"title":663,"path":665,"stem":666},{"title":670,"path":671,"stem":672},"Accounting","\u002Fhandbook\u002Foperations\u002Faccounting","handbook\u002Foperations\u002Faccounting",{"title":674,"path":675,"stem":676},"Accounts","\u002Fhandbook\u002Foperations\u002Faccounts","handbook\u002Foperations\u002Faccounts",{"title":678,"path":679,"stem":680},"Billing","\u002Fhandbook\u002Foperations\u002Fbilling","handbook\u002Foperations\u002Fbilling",{"title":682,"icon":683,"path":684,"stem":685,"children":686},"CEO Ops","i-lucide-briefcase","\u002Fhandbook\u002Foperations\u002Fceo-ops","handbook\u002Foperations\u002Fceo-ops\u002Findex",[687,688,692,696,700],{"title":682,"path":684,"stem":685},{"title":689,"path":690,"stem":691},"Calendar Management","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Fcalendar-management","handbook\u002Foperations\u002Fceo-ops\u002Fcalendar-management",{"title":693,"path":694,"stem":695},"Inbox Management","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Finbox-management","handbook\u002Foperations\u002Fceo-ops\u002Finbox-management",{"title":697,"path":698,"stem":699},"Task Management","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Ftask-managment","handbook\u002Foperations\u002Fceo-ops\u002Ftask-managment",{"title":701,"path":702,"stem":703},"Travel Booking","\u002Fhandbook\u002Foperations\u002Fceo-ops\u002Ftravel-booking","handbook\u002Foperations\u002Fceo-ops\u002Ftravel-booking",{"title":705,"path":706,"stem":707},"Change Control","\u002Fhandbook\u002Foperations\u002Fchange","handbook\u002Foperations\u002Fchange",{"title":709,"path":710,"stem":711},"Commission Payment","\u002Fhandbook\u002Foperations\u002Fcommission-payment","handbook\u002Foperations\u002Fcommission-payment",{"title":713,"path":714,"stem":715},"Data at FlowFuse","\u002Fhandbook\u002Foperations\u002Fdata","handbook\u002Foperations\u002Fdata",{"title":717,"path":718,"stem":719},"Signatures","\u002Fhandbook\u002Foperations\u002Fsignatures","handbook\u002Foperations\u002Fsignatures",{"title":721,"path":722,"stem":723},"Vendors","\u002Fhandbook\u002Foperations\u002Fvendors","handbook\u002Foperations\u002Fvendors",{"title":725,"group":726,"icon":727,"order":728,"path":729,"stem":730,"children":731},"People Ops","Internal Operations","i-lucide-users",5,"\u002Fhandbook\u002Fpeopleops","handbook\u002Fpeopleops\u002Findex",[732,733,737,741,745,749,753,772,839,843,847,851,855,859],{"title":725,"path":729,"stem":730},{"title":734,"path":735,"stem":736},"Coaching Plans","\u002Fhandbook\u002Fpeopleops\u002Fcoaching-plans","handbook\u002Fpeopleops\u002Fcoaching-plans",{"title":738,"path":739,"stem":740},"Code of Conduct","\u002Fhandbook\u002Fpeopleops\u002Fcode-of-conduct","handbook\u002Fpeopleops\u002Fcode-of-conduct",{"title":742,"path":743,"stem":744},"Compensation","\u002Fhandbook\u002Fpeopleops\u002Fcompensation","handbook\u002Fpeopleops\u002Fcompensation",{"title":746,"path":747,"stem":748},"Compliance & Regulatory","\u002Fhandbook\u002Fpeopleops\u002Fcompliance","handbook\u002Fpeopleops\u002Fcompliance",{"title":750,"path":751,"stem":752},"Expenses","\u002Fhandbook\u002Fpeopleops\u002Fexpenses","handbook\u002Fpeopleops\u002Fexpenses",{"title":754,"path":755,"stem":756,"children":757,"icon":771},"Hiring","\u002Fhandbook\u002Fpeopleops\u002Fhiring","handbook\u002Fpeopleops\u002Fhiring\u002Findex",[758,759,763,767],{"title":754,"path":755,"stem":756},{"title":760,"path":761,"stem":762},"Working with Recruiters","\u002Fhandbook\u002Fpeopleops\u002Fhiring\u002Frecruiters","handbook\u002Fpeopleops\u002Fhiring\u002Frecruiters",{"title":764,"path":765,"stem":766},"Screening Call","\u002Fhandbook\u002Fpeopleops\u002Fhiring\u002Fscreening-call","handbook\u002Fpeopleops\u002Fhiring\u002Fscreening-call",{"title":768,"path":769,"stem":770},"STAR Questions","\u002Fhandbook\u002Fpeopleops\u002Fhiring\u002Fstar-questions","handbook\u002Fpeopleops\u002Fhiring\u002Fstar-questions","i-lucide-user-plus",{"title":773,"icon":774,"path":775,"stem":776,"children":777},"Job Descriptions","i-lucide-file-badge","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Findex",[778,779,783,787,791,795,799,803,807,811,815,819,823,827,831,835],{"title":773,"path":775,"stem":776},{"title":780,"path":781,"stem":782},"Account Executive","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Faccount-executive","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Faccount-executive",{"title":784,"path":785,"stem":786},"CEO","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fceo","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fceo",{"title":788,"path":789,"stem":790},"Chief of Staff","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fchief-of-staff","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fchief-of-staff",{"title":792,"path":793,"stem":794},"CTO","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fcto","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fcto",{"title":796,"path":797,"stem":798},"Developer Relations Advocate","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fdeveloper-relations-advocate","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fdeveloper-relations-advocate",{"title":800,"path":801,"stem":802},"Engineering Manager","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fengineering-manager","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fengineering-manager",{"title":804,"path":805,"stem":806},"Fullstack Engineer","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer",{"title":808,"path":809,"stem":810},"Fullstack Engineer (AI-Focused)","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer-ai","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Ffullstack-engineer-ai",{"title":812,"path":813,"stem":814},"Head of Marketing","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fhead-of-marketing","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fhead-of-marketing",{"title":816,"path":817,"stem":818},"Lead Product Manager","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Flead-product-manager","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Flead-product-manager",{"title":820,"path":821,"stem":822},"Product Manager","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-manager","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-manager",{"title":824,"path":825,"stem":826},"Product Marketer","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-marketer","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fproduct-marketer",{"title":828,"path":829,"stem":830},"Sales Development Representative (SDR)","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fsales-development-representative","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fsales-development-representative",{"title":832,"path":833,"stem":834},"Solutions Engineer","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fsolutions-engineer","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fsolutions-engineer",{"title":836,"path":837,"stem":838},"VP of Sales","\u002Fhandbook\u002Fpeopleops\u002Fjob-descriptions\u002Fvp-sales","handbook\u002Fpeopleops\u002Fjob-descriptions\u002Fvp-sales",{"title":840,"path":841,"stem":842},"Holiday & Leave","\u002Fhandbook\u002Fpeopleops\u002Fleave","handbook\u002Fpeopleops\u002Fleave",{"title":844,"path":845,"stem":846},"PeopleOps Policies","\u002Fhandbook\u002Fpeopleops\u002Forganization","handbook\u002Fpeopleops\u002Forganization",{"title":848,"path":849,"stem":850},"Performance review","\u002Fhandbook\u002Fpeopleops\u002Fperformance-review","handbook\u002Fpeopleops\u002Fperformance-review",{"title":852,"path":853,"stem":854},"Summit","\u002Fhandbook\u002Fpeopleops\u002Fsummit","handbook\u002Fpeopleops\u002Fsummit",{"title":856,"path":857,"stem":858},"Travel","\u002Fhandbook\u002Fpeopleops\u002Ftravel","handbook\u002Fpeopleops\u002Ftravel",{"title":860,"path":861,"stem":862},"U.S. Compliance Policies","\u002Fhandbook\u002Fpeopleops\u002Fus-compliance","handbook\u002Fpeopleops\u002Fus-compliance",{"title":864,"path":865,"stem":866,"group":195,"order":867},"Recent Updates","\u002Fhandbook\u002Frecent-changes","handbook\u002Frecent-changes",0,{"title":869,"group":870,"icon":871,"order":872,"path":873,"stem":874,"children":875},"Sales","Sales department","i-lucide-trending-up",7,"\u002Fhandbook\u002Fsales","handbook\u002Fsales\u002Findex",[876,877,884,888,892,896,900,904,908,912,931,935,949,953,960,964,968,972],{"title":869,"path":873,"stem":874},{"title":878,"path":879,"stem":880,"children":881,"icon":883},"Sales Compensation Plan","\u002Fhandbook\u002Fsales\u002Fcommission-plan","handbook\u002Fsales\u002Fcommission-plan\u002Findex",[882],{"title":878,"path":879,"stem":880},"i-lucide-dollar-sign",{"title":885,"path":886,"stem":887},"Customer Success","\u002Fhandbook\u002Fsales\u002Fcustomer-success","handbook\u002Fsales\u002Fcustomer-success",{"title":889,"path":890,"stem":891},"Self Hosted Dashboard v2 Multi User","\u002Fhandbook\u002Fsales\u002Fdashboard-v2","handbook\u002Fsales\u002Fdashboard-v2",{"title":893,"path":894,"stem":895},"Edge Connectivity Sales Process","\u002Fhandbook\u002Fsales\u002Fedge-connect-process","handbook\u002Fsales\u002Fedge-connect-process",{"title":897,"path":898,"stem":899},"Engagements & Pricing","\u002Fhandbook\u002Fsales\u002Fengagements","handbook\u002Fsales\u002Fengagements",{"title":901,"path":902,"stem":903},"Forecast Review","\u002Fhandbook\u002Fsales\u002Fforecast-review","handbook\u002Fsales\u002Fforecast-review",{"title":905,"path":906,"stem":907},"HubSpot","\u002Fhandbook\u002Fsales\u002Fhubspot","handbook\u002Fsales\u002Fhubspot",{"title":909,"path":910,"stem":911},"Legal","\u002Fhandbook\u002Fsales\u002Flegal","handbook\u002Fsales\u002Flegal",{"title":913,"icon":914,"path":915,"stem":916,"children":917},"Sales Meetings","i-lucide-calendar","\u002Fhandbook\u002Fsales\u002Fmeetings","handbook\u002Fsales\u002Fmeetings\u002Findex",[918,919,923,927],{"title":913,"path":915,"stem":916},{"title":920,"path":921,"stem":922},"Demo","\u002Fhandbook\u002Fsales\u002Fmeetings\u002Fdemo","handbook\u002Fsales\u002Fmeetings\u002Fdemo",{"title":924,"path":925,"stem":926},"Discovery Meeting","\u002Fhandbook\u002Fsales\u002Fmeetings\u002Fdiscovery","handbook\u002Fsales\u002Fmeetings\u002Fdiscovery",{"title":928,"path":929,"stem":930},"Proof of Concept","\u002Fhandbook\u002Fsales\u002Fmeetings\u002Fpoc","handbook\u002Fsales\u002Fmeetings\u002Fpoc",{"title":932,"path":933,"stem":934},"Sales Team Operating Principles","\u002Fhandbook\u002Fsales\u002Foperating-principles","handbook\u002Fsales\u002Foperating-principles",{"title":936,"icon":937,"path":938,"stem":939,"children":940},"Commercial Organization","i-lucide-sitemap","\u002Fhandbook\u002Fsales\u002Forg","handbook\u002Fsales\u002Forg\u002Findex",[941,942],{"title":936,"path":938,"stem":939},{"title":943,"path":944,"stem":945,"children":946,"icon":948},"Account Executives","\u002Fhandbook\u002Fsales\u002Forg\u002Faccount-executives","handbook\u002Fsales\u002Forg\u002Faccount-executives\u002Findex",[947],{"title":943,"path":944,"stem":945},"i-lucide-user-check",{"title":950,"path":951,"stem":952},"Partnerships","\u002Fhandbook\u002Fsales\u002Fpartnerships","handbook\u002Fsales\u002Fpartnerships",{"title":954,"path":955,"stem":956,"children":957,"icon":959},"Processes","\u002Fhandbook\u002Fsales\u002Fprocesses","handbook\u002Fsales\u002Fprocesses\u002Findex",[958],{"title":954,"path":955,"stem":956},"i-lucide-workflow",{"title":961,"path":962,"stem":963},"Professional Services","\u002Fhandbook\u002Fsales\u002Fprofessional-services","handbook\u002Fsales\u002Fprofessional-services",{"title":965,"path":966,"stem":967},"Sales Regions","\u002Fhandbook\u002Fsales\u002Fregions","handbook\u002Fsales\u002Fregions",{"title":969,"path":970,"stem":971},"Sales Deck","\u002Fhandbook\u002Fsales\u002Fsales-deck","handbook\u002Fsales\u002Fsales-deck",{"title":973,"path":974,"stem":975},"Subscription Agreement 1.5","\u002Fhandbook\u002Fsales\u002Fsubscription-agreement-1.5","handbook\u002Fsales\u002Fsubscription-agreement-1.5",1783580349295]